{"id":18923,"date":"2017-06-08T15:00:02","date_gmt":"2017-06-08T06:00:02","guid":{"rendered":"https:\/\/www.starttoday.jp\/en\/?p=3222"},"modified":"2018-06-11T16:34:34","modified_gmt":"2018-06-11T07:34:34","slug":"zozotown-was-awarded-the-very-first-hdi-five-star-recognition-in-the-apparel-industry","status":"publish","type":"post","link":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/en\/news\/20170608-18923\/","title":{"rendered":"ZOZOTOWN was awarded the very first \u201cHDI Five Star Recognition\u201d in the apparel industry."},"content":{"rendered":"<p>The online fashion website \u201cZOZOTOWN\u201d (<a href=\"http:\/\/zozo.jp\/\">http:\/\/zozo.jp\/<\/a>) operated by Start Today Co., Ltd. (CEO <em>Yusaku Maezawa<\/em>, Headquarters in Chiba city) customer support center has received the best review, the \u201cFive Star Recognition\u201d certified by HDI-Japan. This is the very first recognition within the apparel industry.<\/p>\n<p>The \u201cHDI Five Star Recognition Program\u201d evaluates the overall management of support centers and employees etc., of companies that have received three stars of the \u201cHDI rating bench mark\u201d. This bench mark is\u00a0awarded to companies with excellent service, from a customer\u2019s point of view.<\/p>\n<p>Start Today (ZOZOTOWN) received a three-star evaluation of \u201cHDI rating bench mark, contact window department\u201d in 2013, 2015 and 2017. Regarding the \u201cSupport center recognition\u201d, we received high ratings in the \u201cLeadership\u201d and \u201cEmployee management\u201d categories, which resulted in our receiving of the five-star recognition.<\/p>\n<p>Why Start Today was awarded by \u201cHDI-Japan\u201d<\/p>\n<p>We believe that our\u00a0well developed\u00a0policy and strategy, our deep understanding of\u00a0our purposes and goals, in addition to our\u00a0determination to help\u00a0clarify any uncertainties of our customers resulted\u00a0in this\u00a0award. Moreover, the customer support center\u2019s ability to smoothly resolve issues has been highly appraised.<\/p>\n<p>Our customer support center operates under the philosophy of treating each customer as if they are a friend who is in need of help, therefore, we provide the best support possible, in order to bring more smiles to our customers.<\/p>\n<p>HDI-Japan<\/p>\n<p>HDI-Japan is one of the world\u2019s largest membership organization for IT support services, which was established in 1989, US. Most world-class companies that are ranked top 500 by Fortune Magazine (US) join the HDI evaluation ranking, and HDI holds over 100 branched all over the world. Several hundred Japanese companies join HDI-Japan and are evaluated based on the \u201cHDI rating bench mark\u201d in the hope of improving the quality of their customer services.<\/p>\n<p>Regarding the \u201cFive Star Recognition Program\u201d\uff08https:\/\/www.hdi-japan.com\/hdi\/BestPr\/5stars.asp\uff09<\/p>\n<p>The five-star recognition stands for both the \u201cSupport center recognition\u201d evaluated based on the management of the customer centers, as well as the \u201cthree-star recognition\u201d, which is evaluated based on the quality of responses to the customers. The five-star recognition awarded customer center proves its ability of being able to truly contribute to the business, both internally and externally.<\/p>\n<p>Companies that have been awarded the \u201cFive-star recognition program\u201d<\/p>\n<p>https:\/\/www.hdi-japan.com\/hdi\/BestPr\/5starscenter.asp<\/p>\n<p>&nbsp;<\/p>\n<p>All media related readers:<\/p>\n<p>Please contact us regarding any inquiries.<\/p>\n<p>&nbsp;<\/p>\n<p>Start Today Co., Ltd.<\/p>\n<p>Contact PR from <a href=\"https:\/\/www.starttoday.jp\/privacy\/?type=press\">here<\/a>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The online fashion website \u201cZOZOTOWN\u201d (http:\/\/zozo.jp\/) operated by Start Today Co., Ltd. (CEO Yusaku Maezawa, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_locale":"en_US","_original_post":"","_links_to":"","_links_to_target":""},"categories":[2],"_links":{"self":[{"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/posts\/18923"}],"collection":[{"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/comments?post=18923"}],"version-history":[{"count":0,"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/posts\/18923\/revisions"}],"wp:attachment":[{"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/media?parent=18923"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/categories?post=18923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}