{"id":19548,"date":"2021-10-21T12:52:35","date_gmt":"2021-10-21T03:52:35","guid":{"rendered":"https:\/\/corp.zozo.com\/en\/?page_id=7018"},"modified":"2022-07-21T17:11:59","modified_gmt":"2022-07-21T08:11:59","slug":"social","status":"publish","type":"page","link":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/en\/sustainability\/social\/","title":{"rendered":"Social"},"content":{"rendered":"<div class=\"social\">\r\n  <section class=\"header top\">\r\n    <div class=\"container\">\r\n      <div class=\"top__inner\">\r\n        <h2 class=\"top-title\">Social<\/h2>\r\n      <\/div>\r\n      <div class=\"top__button-list\">\r\n        <div class=\"top__button\">\r\n          <a href=\"#employee\" class=\"btn btn-black\">Labor Practices<\/a>\r\n        <\/div>\r\n        <div class=\"top__button\">\r\n          <a href=\"#diversity\" class=\"btn btn-black btn-black-medium\">Diversity, Equity & Inclusion<\/a>\r\n        <\/div>\r\n        <div class=\"top__button\">\r\n          <a href=\"#contribution\" class=\"btn btn-black\">Social Contribution Activities<\/a>\r\n        <\/div>\r\n        <div class=\"top__button\">\r\n          <a href=\"#quality\" class=\"btn btn-black btn-black-medium\">Improving Service Quality<\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"employee\" id=\"employee\">\r\n    <div class=\"bar\">\r\n      <h2 class=\"bar-title\">Labor Practices<\/h2>\r\n      <div class=\"container\">\r\n        <p class=\"bar-description\">\r\n          To keep our employees motivated over the long term, we have set recruitment selection based on an empathy with our corporate philosophy and atmosphere, \r\n          and we look into not only skills but also values and humanity, such as their aspirations for fashion and our services, how they would contribute to the \r\n          community, and what kind of people they want to become. In addition, we are improving the environment by examining personnel systems and training based \r\n          on a fixed-point survey of employees so that they can work in a manner suited to their diverse lifestyles. On the other hand, in order to realize our \r\n          corporate philosophy, we believe that it is essential for employees to work with fun. To this end, based on the concept of EFM (Employee Friendship \r\n          Management), we plan and implement measures to build cross-sectional links between employees. We also centrally manage information on employees in \r\n          the personnel database, and strive to allocate personnel in the right place so that each and every employee can maximize their capabilities.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"post\">\r\n      <div class=\"container\">\r\n        <ul class=\"post-list\">\r\n          <li class=\"post-item\">\r\n            <h3>Creating a Comfortable Working Environmen\u200bt \/<br class=pc-only> Occupati\u200bonal\u200b Health and Safety<\/h3>\r\n            <div class=\"item-image\">\r\n              <img src=\"\/wp-content\/uploads\/2022\/07\/employeefirst.png\" alt=\"\">\r\n            <\/div>\r\n            <p class=\"item-description\">\r\n              We are also working on creating an environment that makes it easier for employees to work. For example, the lounge of \u201dZOZOBASE\u201d logistics \r\n              centers have colored and greener interior furniture, creating a space that differs from a typical ordinally warehouse. This reflects the \r\n              desire of employees working in the warehouse to relax in the breaktime and to cultivate their sensibilities as employees of a fashion company. \r\n              In the main office, we are implementing a variety of measures to facilitate communication among employees, such as removing partitions between \r\n              desks and securing enough meeting spaces. In addition, the Safety and Health Committee holds monthly meetings, which are attended by \r\n              representatives of workers, observers (industrial physicians) and company representatives. The Committee discusses a comfortable working \r\n              environment led by employees. The subjects cover these by discussing the status of occupational accidents and the working environment at \r\n              each site, and by checking overtime hours and the amount of work for employees to discuss the appropriateness.\r\n            <\/p>\r\n          <\/li>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>Specific Initiatives to Reduce Overtime Working Hours<\/h3>\r\n            <p class=\"item-description\">\r\n              We strive to create a pleasant working environment, giving consideration to work-life balance, \r\n              so that employees are able to fully demonstrate their abilities.\r\n            <\/p>\r\n            <ul>\r\n              <li>\u30fbCalculate a forecast of monthly overtime hours in the middle of each month, and request business coordination from managers if there is a possibility of overtime hours exceeding 45 hours.<\/li>\r\n              <li>\u30fbThe attendance system will send an alert to managers if overtime hours exceed 30 hours, 45 hours and 60 hours.<\/li>\r\n              <li>\u30fbWhen overtime exceeds 80 hours, interviews will be conducted with an industrial physician and HR division to discuss future measures.<\/li>\r\n            <\/ul>\r\n          <\/li>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>\u201dZOZOBASE\u201d Logistics Centers<\/h3>\r\n            <p class=\"item-description\">\r\n              Since safety assurance is a key issue for \"ZOZOBASE\", we are working to prevent occupational accidents, \r\n              ensure the safety and health of employees, and create and promote a comfortable working environment.\r\n            <\/p>\r\n            <div class=\"sub-item\">\r\n              <h4>Establishment of Safety and Health Committee<\/h4>\r\n              <p class=\"sub-description\">\r\n                We have established Safety and Health Committees at each site to report and confirm occupational accidents, \r\n                overtime, the number and reasons for absenteeism, the status of necessary qualifications and member lists, \r\n                hazard indications and corrective actions through patrols, and risk assessment updates. In principle, \r\n                the Safety and Health Committee meets once a month, and the status of implementation in fiscal 2020 was 12 times.\r\n              <\/p>\r\n            <\/div>\r\n            <div class=\"sub-item\">\r\n              <h4>Safety and Health Committee Structure<\/h4>\r\n              <div class=\"item-image\">\r\n                <img src=\"\/wp\/ja\/wp-content\/uploads\/2021\/10\/safetycharten.jpg\" alt=\"\">\r\n              <\/div>\r\n            <\/div>\r\n          <\/li>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>Occupational Safety and Health \/<br class=sp-only> Preventing Industrial Accidents<\/h3>\r\n            <div class=\"sub-item\">\r\n              <h4>In-house inspection score<\/h4>\r\n              <p class=\"sub-description\">\r\n                Score the safety standards and regularly inspect them to check whether they are met.\r\n              <\/p>\r\n            <\/div>\r\n            <div class=\"sub-item\">\r\n              <h4>Truck berth fall prevention fence<\/h4>\r\n              <p class=\"sub-description\">\r\n                From the viewpoint of safety measures, a prevention fence is installed to prevent falling from the truck berth.<br>\r\n                <span class=\"sub-note\">\u203bTruck berth: Space to contact trucks for loading and unloading<\/span>\r\n              <\/p>\r\n            <\/div>\r\n            <div class=\"sub-item\">\r\n              <h4>Safety awareness poster<\/h4>\r\n              <p class=\"sub-description\">\r\n                Post safety awareness posters with ZOZOBASE concept of Smile Delivery (delivering joy to customers).\r\n              <\/p>\r\n            <\/div>\r\n            <div class=\"sub-item\">\r\n              <h4>Environmental improvement questionnaire<\/h4>\r\n              <p class=\"sub-description\">\r\n                Conduct a questionnaire on the working environment for workers, and make improvements based on the results.\r\n              <\/p>\r\n            <\/div>\r\n            <div class=\"sub-item\">\r\n              <h4>Near-miss questionnaire<\/h4>\r\n              <p class=\"sub-description\">\r\n                Conduct a questionnaire on the experiences of near misses among workers and take measures based on the results.\r\n              <\/p>\r\n            <\/div>\r\n          <\/li>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>Heat Stroke Measures (July to September)<\/h3>\r\n            <div class=\"sub-item\">\r\n              <h4>Provision of free vending machines<\/h4>\r\n              <p class=\"sub-description\">\r\n                Free vending machines are installed for water, tea, and sports drinks.\r\n              <\/p>\r\n            <\/div>\r\n            <div class=\"sub-item\">\r\n              <h4>Provision of salt candy<\/h4>\r\n              <p class=\"sub-description\">\r\n                Distribution of salt candies that can replenish salt.\r\n              <\/p>\r\n            <\/div>\r\n            <div class=\"sub-item\">\r\n              <h4>Spot cooler installation<\/h4>\r\n              <p class=\"sub-description\">\r\n                In addition to cooling equipment, spot coolers are installed.\r\n              <\/p>\r\n            <\/div>\r\n          <\/li>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>Prevent the Spread of the COVID-19<\/h3>\r\n            <ul>\r\n              <li>\u30fbObligatory wearing of masks<\/li>\r\n              <li>\u30fbIndispensable principle of hand washing and gargling<\/li>\r\n              <li>\u30fbProhibition of use of hand dryers in toilets<\/li>\r\n              <li>\u30fbInstallation of Rest Room Disinfecting Solution<\/li>\r\n              <li>\u30fbPosting Posters to Stimulate Infectious Prevention<\/li>\r\n              <li>\u30fbMorning body temperature and physical condition check<\/li>\r\n              <li>\u30fbBreak time diversification<\/li>\r\n              <li>\u30fbIncrease in flights of employee-only buses and ventilation and sanitation of buses<\/li>\r\n              <li>\u30fbSterilization of elevators, lockers, and break rooms<\/li>\r\n              <li>\u30fbSterilization of various warehouse furniture and fixtures<\/li>\r\n              <li>\u30fbAlignment to prevent congestion at bus stops and security gates<\/li>\r\n              <li>\u30fbMaintenance of elevator waiting arrangement<\/li>\r\n              <li>\u30fbExpansion of restrooms to prevent congestion<\/li>\r\n              <li>\u30fbCancellation of morning and final meetings face-to-face<\/li>\r\n              <li>\u30fbInstallation of partitions on workbenches and employee desks<\/li>\r\n              <li>\u30fbRecommendations for teleworking in all the feasible departments<\/li>\r\n            <\/ul>\r\n          <\/li>\r\n\r\n\r\n          <li class=\"post-item\">\r\n            <h3>List of Training Programs Implemented in Fiscal 2020<\/h3>\r\n            <table>\r\n              <tr>\r\n                <th>Training Name<\/th>\r\n                <th>Subject Person<\/th>\r\n                <th>Training type<\/th>\r\n              <\/tr>\r\n              <tr>\r\n                <td>Compliance training at the time of joining the company<\/td>\r\n                <td>All Employees<\/td>\r\n                <td>Others<\/td>\r\n              <\/tr>\r\n              <tr>\r\n                <td>Harassment prevention training for new employees<\/td>\r\n                <td>All Employees<\/td>\r\n                <td>Others<\/td>\r\n              <\/tr>\r\n              <tr>\r\n                <td>Compliance training (two times) <span>\u203b1<\/span><\/td>\r\n                <td>All Employees<\/td>\r\n                <td>E-earning Training<\/td>\r\n              <\/tr>\r\n              <tr>\r\n                <td>Harassment prevention training (two times) <span>\u203b1<\/span><\/td>\r\n                <td>All Employees<\/td>\r\n                <td>E-earning Training<\/td>\r\n              <\/tr>\r\n              <tr>\r\n                <td>Compliance test (two times) <span>\u203b2<\/span><\/td>\r\n                <td>Full-Time Employees<\/td>\r\n                <td>E-earning Training<\/td>\r\n              <\/tr>\r\n              <tr>\r\n                <td>Harassment test (two times) <span>\u203b2<\/span><\/td>\r\n                <td>Full-Time Employees<\/td>\r\n                <td>E-earning Training<\/td>\r\n              <\/tr>\r\n            <\/table>\r\n            <p class=\"item-description\">\r\n              \u203b1:Implementation for part-time, contract, and temporary staff once a year<br>\r\n              \u203b2:For test implementation, only full-time employees\r\n            <\/p>\r\n          <\/li>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>Benefits and Welfare<\/h3>\r\n            <p class=\"item-description\">\r\n              We provide an office environment that makes the most of individual characteristics and allows our employees to demonstrate \r\n              their maximum performance, as well as various systems to improve our technological capabilities.<br>\r\n              <a href=\"\/en\/recruit\/welfare\/\" class=\"item-link\">Benefits and Welfare<\/a>\r\n            <\/p>\r\n          <\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"diversity\" id=\"diversity\">\r\n    <div class=\"bar\">\r\n      <h2 class=\"bar-title\">Diversity, <br class=\"sp-only\"> Equity & Inclusion<\/h2>\r\n      <div class=\"container\">\r\n        <p class=\"bar-description\">\r\n          We believe that our employees are indispensable and that they are the driving force behind our growth in the future. \r\n          We believe that personnel with versatile abilities and characteristics will help elevate, develop, and grow the value of our business. \r\n          Thus, we are instituting diversity and inclusion requirements in our management practices. Furthermore, we are creating systems to support \r\n          our employees no matter what their gender (including sexual orientation and\/or gender identity) or nationality may be, \r\n          so that every employee may feel as comfortable as possible while working. We believe every employee has equal value, \r\n          whatever their lifestyle or background.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"post\">\r\n      <div class=\"container\">\r\n        <ul class=\"post-list\">\r\n          <li class=\"post-item\">\r\n            <h3>Women Empowerment<\/h3>\r\n            <div class=\"item-image\">\r\n              <img src=\"\/wp\/ja\/wp-content\/uploads\/2021\/10\/diversityfirst.png\" alt=\"\">\r\n            <\/div>\r\n            <p class=\"item-description\">\r\n              Our employee composition ratio is 41.0% female and 59.0% male (March, 2022).At positions above the manager level, \r\n              the ratio is 26.4% female (March, 2022, which is higher than domestic average of 12.4% (October, 2020\u203b)).\r\n              To promote women's participation and advancement in the workplace, we have formulated and announced our General \r\n              Employer Action Plan Based on the Act on Promotion of Women's Participation and Advancement in the Workplace.<br>\r\n\r\n              <span class=\"item-note\">\r\n                \u203bAverage of women\u2019s manager ratio is based on \u201cBasic Survey of Gender Equality in Employment Management, 2020th\u201d (Ministry of Health, Labor and Welfare)\r\n              <\/span>\r\n            <\/p>\r\n          <\/li>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>Employment of the Handicapped<\/h3>\r\n            <p class=\"item-description\">\r\n              63 handicapped employees (June, 2021) are working at ZOZO; they belong to various departments, including our management division, \r\n              customer support division and merchandize control division. We aim to make our company a place where every employee \r\n              (with or without handicap) can work easily and in an environment that supports them fully.\r\n            <\/p>\r\n          <\/li>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>Care for LGBTQ<\/h3>\r\n            <p class=\"item-description\">\r\n              ZOZO's internal guidelines recognize same-sex partners as spouses and offer the same benefits as with heterosexual couples. \r\n              This enables our employees to receive company benefits, holidays, congratulations and condolences, regardless of the gender of the partner.\r\n            <\/p>\r\n          <\/li>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>Care for Foreign Nationalities and Religions<\/h3>\r\n            <p class=\"item-description\">\r\n              We are committed to providing facilities, including rooms for prayer, that appropriately meet the needs of our employees.\r\n            <\/p>\r\n          <\/li>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>Care for Employees' Child-rearing<\/h3>\r\n            <div class=\"item-image\">\r\n              <img src=\"\/wp\/ja\/wp-content\/uploads\/2021\/10\/sustainability_society_mamacafe_sppc.jpg\" alt=\"\">\r\n            <\/div>\r\n            <p class=\"item-description\">\r\n              Within our company, about half of all employees are female, many employees continue working by using maternity and childcare leave. \r\n              The rate of return to work after maternity and childcare leave<span class=\"item-note\">\uff08\u203b\uff09<\/span>is extremely high at 97.9% (March, 2022), and 52 employees in total, including female and male, \r\n              have taken maternity leave in last 2 years (as of May 24, 2021). In addition, in the spring when many employees return to work every year, \r\n              we provide opportunities for them to share and exchange information while on leave. We also host a program called \u201cmama caf\u00e9,\u201d in which they \r\n              can choose to participate during childcare leave, which offers support related to childcare and work. In order to support employees\u2019 \r\n              work\/life balance, we offer work breaks, from 30 minutes to 2 hours, for \u201cfamily care,\u201d which can include child-care as well as \r\n              elderly-care, pet-care, or care for someone an employee considers \u201cfamily.\u201d We are focused on realizing the ideal workplace environment \r\n              for working mothers and fathers.<br><br>\r\n              <span class=\"item-note\">\u203b: The rate of return to work after maternity and childcare leave (female)\uff1dnumber of employees who return to work after maternity leave \/ number of employees who completed maternity leave.<\/span>\r\n            <\/p>\r\n          <\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"contribution\" id=\"contribution\">\r\n    <div class=\"bar\">\r\n      <h2 class=\"bar-title\">Social Contribution Activities<\/h2>\r\n      <div class=\"container\">\r\n        <p class=\"bar-description\">\r\n          ZOZO unites fashion and technology to work with its stakeholders to resolve environmental and social issues.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"post\">\r\n      <div class=\"container\">\r\n        <ul class=\"post-list\">\r\n          <li class=\"post-item\">\r\n            <h3>Community Relations<\/h3>\r\n            <p class=\"item-description\">\r\n              In Chiba Prefecture, where we are based for many years, we are working together with local residents \r\n              to make a variety of efforts to contribute to the development of the area.\r\n            <\/p>\r\n\r\n            <div class=\"sub-item\">\r\n              <h4>Comprehensive Collaboration Agreement with Chiba City and Chiba University<\/h4>\r\n              <div class=\"item-image\">\r\n                <img src=\"\/wp\/ja\/wp-content\/uploads\/2021\/10\/chibau.png\" alt=\"\">\r\n              <\/div>\r\n              <p class=\"sub-description\">\r\n                In February 2019, we made comprehensive collaboration agreements with Chiba City and Chiba University. \r\n                The agreement with Chiba City is aimed at promoting collaboration that effectively utilizes the resources and expertise of both parties, \r\n                enhancing the individuality and attractiveness of the city from both the corporate and administrative perspectives, \r\n                developing towns that will lead to the future, and further vitalizing the region. The agreement with Chiba University also aims to \r\n                contribute to local communities by promoting academia and culture and vitalizing local economies through the exchange of human and \r\n                intellectual resources.\r\n              <\/p>\r\n              <a href=\"https:\/\/corp.zozo.com\/en\/initiative\/20211019-6972\/\">Comprehensive Collaboration Agreement with Chiba City and Chiba University<\/a>\r\n            <\/div>\r\n\r\n            <div class=\"sub-item\">\r\n              <h4>On-Demand-Delivery Class<\/h4>\r\n              <div class=\"item-image\">\r\n                <img src=\"https:\/\/corp.zozo.com\/wp-content\/uploads\/2022\/06\/takahama-scaled-e1654479315589.jpg\" alt=\"\">\r\n              <\/div>\r\n              <p class=\"sub-description\">\r\n                As an instructor of the \"On-Demand-Delivery Class\" sponsored by the Chiba City Board of Education, our employees conducted classes at elementary and junior high schools in Chiba City.\r\n              <\/p>\r\n              <a href=\"https:\/\/corp.zozo.com\/en\/initiative\/20211019-6966\/\" class=\"item-link\">\"On-Demand-Delivery Class\" by ZOZO at elementary schools in Chiba city<\/a><br><br>\r\n              <a href=\"https:\/\/corp.zozo.com\/en\/initiative\/20211019-6995\/\" class=\"item-link\">\"On-Demand-Delivery Class\" by ZOZO at junior high schools in Chiba city<\/a>\r\n            <\/div>\r\n\r\n            <div class=\"sub-item\">\r\n              <h4>Internal System<\/h4>\r\n              <div class=\"item-image\">\r\n                <img src=\"\/wp\/ja\/wp-content\/uploads\/2021\/10\/inhouse.png\" alt=\"\">\r\n              <\/div>\r\n              <p class=\"sub-description\">\r\n                This is an in-house system aimed at contributing to regional vitalization by encouraging areas where we have bases.\r\n              <\/p>\r\n              <a href=\"https:\/\/corp.zozo.com\/en\/initiative\/20211019-6930\/\" class=\"item-link\">Launched \"ZOZO Connection,\" a Special Benefit Program for Community-based Employees<\/a><br><br>\r\n              <a href=\"https:\/\/corp.zozo.com\/en\/initiative\/20211019-6977\/\" class=\"item-link\">Chiba Allowance, Tsukuba Allowance, and Miyazaki Allowance, Welfare Programs aimed at Regional Revitalization<\/a>\r\n            <\/div>\r\n\r\n            <div class=\"sub-item\">\r\n              <h4>Sponsorship and Participation in Various Events<\/h4>\r\n              <div class=\"item-image\">\r\n                <img loading=\"lazy\" src=\"https:\/\/d31ex0fa3i203z.cloudfront.net\/wp\/ja\/wp-content\/uploads\/2021\/07\/cec460e193d3ed110874748c615ba0d1.jpg\" alt=\"\" width=\"1600\" height=\"1077\" class=\"alignnone size-full wp-image-14879\" alt=\"\">\r\n              <\/div>\r\n              <p class=\"item-description\">\r\n                We actively participate in community-based events, such as sponsoring the annual firework festival, Makuhari Beach Festa, working with Chiba City Zoological Park, \r\n                activity in the Makuhari area.<br><br>\r\n                <span class=\"item-note\">\u203bCurrently, we are not doing this due to the COVID-19.<\/span><br>\r\n              <a href=\"https:\/\/corp.zozo.com\/en\/initiative\/20211019-6939\/\" class=\"item-link\">Designed Staff T-Shirt for Makuhari Beach Fireworks Festa 2019<\/a><br><br>\r\n              <a href=\"https:\/\/corp.zozo.com\/en\/initiative\/20211019-6933\/\" class=\"item-link\">Participated in the \"BREW at the ZOO\" Zoological Park in Chiba City<\/a>\r\n            <\/div>\r\n          <\/li>\r\n\r\n          <div class=\"initiative\">\r\n            <div class=\"container\">\r\n              <h2>Other Initiatives<\/h2>\r\n              <div class=\"initiative-list\">\r\n                  <div class=\"initiative-link\">\r\n                    <a href=\"https:\/\/corp.zozo.com\/en\/initiative\/20211019-6968\/\">Acquired Pedestrian Bridge Naming Rights in Nishi-Chiba, where ZOZO Head Office is located<\/a>\r\n                  <\/div>\r\n                  <div class=\"initiative-link\">\r\n                    <a href=\"https:\/\/corp.zozo.com\/en\/initiative\/20211019-6970\/\">Uniforms Designed by ZOZO for the Boy Valley Ball Section of Chiba City<\/a>\r\n                  <\/div>\r\n                  <div class=\"initiative-link\">\r\n                    <a href=\"https:\/\/corp.zozo.com\/en\/initiative\/20211019-6980\/\">Creation of Original-Design Jackets with YAMATO TRANSPORT ZOZO Branch<\/a>\r\n                  <\/div>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>Sponsorship Activities<\/h3>\r\n            <p class=\"item-description\">\r\n              Through a variety of sports-related activities, we aim to deliver impressions and aspirations to all over the world and \r\n              realize our corporate philosophy of \"Inspire the world. Deliver joy every day.\"\r\n            <\/p>\r\n\r\n            <div class=\"sub-item\">\r\n              <h4>ZOZO CHAMPIONSHIP<\/h4>\r\n              <div class=\"item-image\">\r\n                <img src=\"\/wp\/ja\/wp-content\/uploads\/2021\/10\/sponsoractivity.png\" alt=\"\">\r\n              <\/div>\r\n              <p class=\"sub-description\">\r\n                With the conclusion of sponsorship contracts with the PGA TOUR, the world's leading golf tour management organization, \r\n                we have been holding PGA TOUR tournament \"ZOZO CHAMPIONSHIP\" since autumn 2019, very first time in Japan. \r\n                By combining golf and fashion, we host unprecedented tournaments in the world to support golf, \r\n                sports that go beyond generation, gender national borders.\r\n              <\/p>\r\n              <a href=\"https:\/\/zozochampionship.com\/en\/\" class=\"item-link\">ZOZO CHAMPIONSHIP official website<\/a>\r\n            <\/div>\r\n\r\n            <div class=\"sub-item\">\r\n              <h4>ZOZOMARINE STADIUM<\/h4>\r\n              <div class=\"item-image\">\r\n                <img src=\"\/wp\/ja\/wp-content\/uploads\/2021\/10\/zozostadium.png\" alt=\"\">\r\n              <\/div>\r\n              <p class=\"sub-description\">\r\n                From the acquisition of the naming rights of Chiba Marine Stadium, its name has been changed to \u201cZOZOMARINE STADIUM\u201d from December 1, 2016. \r\n                The name was given by the combination of \u201cZOZOTOWN\u201d the fashion e-commerce website the Company operates, and \u201cMarine\u201d the name which is very \r\n                familiar to local residents. Since then, we have worked with Chiba City and the Chiba Lotte Marines to carry out projects, such as producing \r\n                uniforms for ZOZOMARINE STADIUM staff, so that the members of the Chiba Lotte Marines fans in the Professional Baseball League and local \r\n                residents can enjoy the products.\r\n              <\/p>\r\n            <\/div>\r\n\r\n            <div class=\"sub-item\">\r\n              <h4>ZOZOPARK HONDA FOOTBALL AREA<\/h4>\r\n              <div class=\"item-image\">\r\n                <img src=\"\/wp\/ja\/wp-content\/uploads\/2021\/10\/zozofootball.png\" alt=\"\">\r\n              <\/div>\r\n              <p class=\"sub-description\">\r\n                As a main sponsor of a sport facility \u201cZOZOPARK HONDA FOOTBALL AREA\u201d which is operated by \u201cHONDA ESTILO Co., Ltd.\u201d \r\n                (the office which a professional soccer player Keisuke Honda belongs), the Company acquired the naming rights of the facility. \r\n                The facility was named after the inner recruitment, wishing the place to become many people from children to adults gather in Makuhari, \r\n                and the starting point to spark new talents.\r\n              <\/p>\r\n            <\/div>\r\n\r\n            <div class=\"sub-item\">\r\n              <h4>JEF UNITED ICHIHARA CHIBA<\/h4>\r\n              <div class=\"item-image\">\r\n                <img src=\"\/wp\/ja\/wp-content\/uploads\/2021\/10\/sustainability_society_jeff_sppc.jpg\" alt=\"\">\r\n              <\/div>\r\n              <p class=\"sub-description\">\r\n                In May 2018, we entered into an official partner agreement and a branding partner agreement with Professional Soccer Team \r\n                JEF UNITED ICHIHARA CHIBA. Over the three years since 2015, we had engaged in a variety of initiatives, including the design of \r\n                original uniforms.\r\n              <\/p>\r\n            <\/div>\r\n\r\n            <div class=\"sub-item\">\r\n              <h4>ALTILI CHIBA<\/h4>\r\n              <div class=\"item-image\">\r\n                <img src=\"\/wp\/ja\/wp-content\/uploads\/2021\/10\/altiri.png\" alt=\"\">\r\n              <\/div>\r\n              <p class=\"sub-description\">\r\n                In July 2021, we announced that we will launch a joint initiative using our proprietary measurement technology, ZOZOSUIT 2, \r\n                together with Altiri, Inc., which run the professional basketball club ALTY CHIBA, and Chiba University, \r\n                a national university corporation. Through this initiative, we will explore the possibility of utilizing ZOZOSUIT 2 in the \r\n                sports field and contributing to local communities in Chiba, where all the three parties are based.\r\n              <\/p>\r\n            <\/div>\r\n          <\/li>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>Donation \/ Support<\/h3>\r\n            <p class=\"sub-description\">\r\n              In the event of a disaster, we carry out a variety of support activities, including donations and volunteers by employees.\r\n            <\/p>\r\n\r\n            <div class=\"sub-item\">\r\n              <h4>Disaster Relief<\/h4>\r\n              <div class=\"item-image\">\r\n                <img src=\"\/wp\/ja\/wp-content\/uploads\/2022\/03\/press-release.jpg\" alt=\"\">\r\n              <\/div>\r\n              <p class=\"sub-description\">\r\n                In response to disasters, we sell charity products on our ZOZOTOWN websites, donate, provide relief supplies such as clothing, \r\n                and support disaster areas through local volunteering activities.\r\n              <\/p>\r\n            <\/div>\r\n          <\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"quality\" id=\"quality\">\r\n    <div class=\"bar\">\r\n      <h2 class=\"bar-title\">Improving Service Quality<\/h2>\r\n      <div class=\"container\">\r\n        <p class=\"bar-description\">\r\n          We aim to further improve customer satisfaction by providing high-quality, safe, and reliable products and services.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"post\">\r\n      <div class=\"container\">\r\n        <ul class=\"post-list\">\r\n          <li class=\"post-item\">\r\n            <div class=\"item-image\">\r\n              <img src=\"\/wp\/ja\/wp-content\/uploads\/2021\/10\/quality.jpg\" alt=\"\">\r\n            <\/div>\r\n            <h3>Product Management and Packaging<\/h3>\r\n            <p class=\"item-description\">\r\n              In order to keep our brands' valuable products in custody and meet the expectations of customers who purchase them, \r\n              we constantly check staff management, work procedures, and flow as needed, maintain our quality as stipulated, and further improve quality.\r\n            <\/p>\r\n          <\/li>\r\n\r\n          <li class=\"post-item\">\r\n            <h3>Utilizing Customer Feedback<\/h3>\r\n            <p class=\"item-description\">\r\n              Based on the philosophy of \"becoming friends with customers,\" ZOZOTOWN Customer Support Center listens carefully to the voice of customers \r\n              with a hope to realize the philosophy. Our goal is to understand the feelings and backgrounds of each customer, provide compassionate \r\n              responses to people close to them, and make each other smile and be able to say \"ARIGATO.\" Customer comments are visualized and analyzed \r\n              by an analytical team within ZOZOTOWN Customer Support Center. The analysis results lead to improvements in response quality and FAQ, \r\n              and self-resolution through AI Chat BOT, and we strive to improve response quality and convenience. In addition, important information \r\n              is reported to the divisions in charge and senior management, and improvement activities are promoted primarily based on customer opinions.\r\n            <\/p>\r\n          <\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"Social Labor Practices Diversity, Equity &#038; Inclusion Social Contribution Activities Improving Service Quality  [&hellip;]","protected":false},"author":16,"featured_media":0,"parent":19545,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-sustainability-social.php","meta":{"_locale":"en_US","_original_post":"https:\/\/corp.zozo.com\/?page_id=16290","_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/pages\/19548"}],"collection":[{"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/comments?post=19548"}],"version-history":[{"count":12,"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/pages\/19548\/revisions"}],"predecessor-version":[{"id":21710,"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/pages\/19548\/revisions\/21710"}],"up":[{"embeddable":true,"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/pages\/19545"}],"wp:attachment":[{"href":"http:\/\/prd-zozo-corporate-alb-5272899.ap-northeast-1.elb.amazonaws.com\/wp-json\/wp\/v2\/media?parent=19548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}